Contact Support
You can contact Scorecenter from the website chat, the contact form, or by email. All support requests become tickets so the right team can follow the conversation and keep the context in one place.
Which channel to use
Use the support option that best matches your request:
| Topic | Use this for |
|---|---|
| Support | General help, account questions, setup guidance, and onboarding. |
| Technical | DNS, SSL, custom domains, site availability, deploys, and data issues. |
| Billing | Invoices, plan changes, renewals, failed payments, and payment questions. |
| Sales | Plan fit, demos, commercial questions, and new projects. |
If you are not sure which one to choose, use Support. We can route the ticket internally.
Email replies
When an agent replies, you receive an email. You can answer that email directly, and your reply stays attached to the same ticket.
Keep the ticket reference in the subject line when possible. It helps us connect your reply to the existing conversation.
What to include
For faster troubleshooting, include:
- Your site name or domain.
- The page or admin screen where the issue happened.
- A short description of what you expected and what happened instead.
- Screenshots or exact error messages when available.
- The approximate time the issue happened.
For DNS, SSL, or domain issues, also include the domain name and whether DNS has recently changed.
Never send passwords, private API keys, payment card details, or other secrets in a support ticket. If we need to verify something sensitive, we will ask for a safe alternative.
Website chat
The website chat can collect basic context such as the current page, browser language, and referral information. This helps support understand where the question came from, but it does not give agents access to your admin password or private credentials.
Ticket status
At the moment, ticket updates are sent by email. A public ticket-status portal is not available yet.